Works on Tablets, Smartphones and Computers
Your survey or quiz automatically adapts to the screen size and capabilities of the mobile device used. The Symmetric platform was purpose-built to create visually appealing mobile surveys that respondents can take anywhere, with any tablet or smartphone, regardless of brand or platform. The surveys and quizzes can operate on-line or off-line (Apple iOS and Android).
Omni-channel data collection
With Symmetric-Delta CX Data Collection, you can connect with your customers and gather information using the technologies and methods that make the most sense for your business and your customers. This includes any combination of telephone, SMS, online, email, traditional mail, and mobile device surveys.
No connection? It still works!
If you are using Apple iOS or Android (v3+) devices you can collect responses without internet connection. When the device is connected again, all collected responses are auto-uploaded to our system. This is a great feature for when you invite exhibition visitors to take a survey or quiz on a tablet presented to them. You get results whether the connection was reliable or not.
Images, Audio and Video
Add media to improve experience and increase response rates
Since newer tablets and smartphones are built to support media, you can insert images, audio and/or video into your mobile survey or tablet quiz to enhance the respondent experience. Media brings surveys to life, making it fun to watch and listen. More appealing visual experiences deliver higher response rates, increase engagement and deliver better feedback.
Open ended verbatim text analytics
Derive actionable insight from unstructured content
Discover the value and richness from thousands of customer verbatims and gain new customer insights not captured in quantitative. Know what your customer perceptions are in their own words.
Rich media question types
Create interactive surveys for maximal engagement.
Question types includes (but are not limited to): quiz questions, text choice, star rating, smiley rating, image choice, sliders, rank order, scratch cards, forms and emoji rating
Speak Your Audience’s Language
Letting respondents choose their language as they respond to your survey or quiz can increase response rates. All characters are supported, which lets you extend your engagement across borders, to get input from more of your customers and prospects.
When customers take the time to provide feedback, they expect someone to listen and take action. Symmetric Case Management provides a comprehensive closed-loop system that allows you to efficiently collect feedback – and then quickly do something about it.
- Closed loop feedback processing
- Centralized case management
- Service recovery performance management
- Respond either in email or SMS
Dashboards and Reports
Symmetric dashboards and push reports make it easy to present data beautifully and intuitively
– and make it relevant and accessible to the people who need it.