Symmetric Delta Solutions started with the simple idea that businesses need more than scores and reports to meet their customer experience (CX) challenges in the 21st century – and that idea drove us to combine our deep CX expertise with the speed and innovation of a modern tech startup. The result is a faster, smarter approach to CX that gives businesses the power to see, sense, and act on the experiences of every individual customer – across every touchpoint — live.
We believe that
…asking people for their opinion is inherently a good thing.
…customer and employee insights are fundamental to building strong and mutually beneficial relationships.
…surveys should be designed to drive improvement on the front line rather than generating yet another report.
…gaining insights from online surveys should be event-driven and ‘always-on’ – no beginning and no end!
…asking questions should be a fully integrated part of our clients communication processes and a vital part of the total customer experience.