Symmetric Delta

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Experiences mean everything to your customers.

What do they mean to you?

Welcome to the Symmetric Experience

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Symmetric Delta combines technology, data, and research expertise to make sure the right people in your organisation can understand and respond to every customer experience in real time.

Here’s how Symmetric-Delta combines technology, data, expertise, and services to make sure you can instantly understand and improve every touchpoint (internal and external).

[1] Work with the best to design your program

When you choose Symmetric-Delta, you tap into a pool of Customer and Product Experience professionals, best practice gurus, and technology experts who will work with you to define your objectives and design a Customer and/or Product Experience program that delivers tangible results.

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Strategic objectives

Ensure all stakeholder interests are aligned

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Engage stakeholders

Organizational buy-in is critical to success of the program

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Capture feedback

Capture feedback in real time at the point of impact

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Actionable insights

Analyse and act on information for continuous improvement

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[2] Discover the power of data

Symmetric-Delta is standing by to help you collect more data from more customer touchpoints—whether it’s implementing new survey and data collection tools, leveraging information from your existing systems, or both.

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[3] Bring all the pieces together

After you collect the data, the Symmetric technology platform brings it all together, unifies it, and makes sure you can use it to respond to customers more quickly to improve your business outcomes.

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[4] Move from raw data to business-changing insights

With solid data gathering processes and technology in place, it’s time to transform all of that static information into meaningful, actionable insights.

Symmetric-Delta provides both the expertise and technology you need to do that—with advanced analytics, proven data mining processes, our Spotlight data mining tool, and much more.

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[5] Close the loop: see clearly. Respond instantly.

The Symmetric technology platform makes sure important insights never get lost in the shuffle—with a complete case management solution that allows your Customer service team to see and respond to survey, and operational alerts in seconds.

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[6] Empower every member of your team

How many different people in your organization impact customer/product experiences? Symmetric-Delta makes sure all of them have the tools, information, and insights they need to improve your products, processes, and policies—from your CEO to front-line call center employees and everyone in between.
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