Welcome to the Symmetric Experience
Symmetric Delta combines technology, data, and research expertise to make sure the right people in your organisation can understand and respond to every customer experience in real time.
[1] Work with the best to design your program
When you choose Symmetric-Delta, you tap into a pool of Customer and Product Experience professionals, best practice gurus, and technology experts who will work with you to define your objectives and design a Customer and/or Product Experience program that delivers tangible results.
[2] Discover the power of data
Symmetric-Delta is standing by to help you collect more data from more customer touchpoints—whether it’s implementing new survey and data collection tools, leveraging information from your existing systems, or both.
[3] Bring all the pieces together
After you collect the data, the Symmetric technology platform brings it all together, unifies it, and makes sure you can use it to respond to customers more quickly to improve your business outcomes.
[4] Move from raw data to business-changing insights
With solid data gathering processes and technology in place, it’s time to transform all of that static information into meaningful, actionable insights.
Symmetric-Delta provides both the expertise and technology you need to do that—with advanced analytics, proven data mining processes, our Spotlight data mining tool, and much more.
[5] Close the loop: see clearly. Respond instantly.
The Symmetric technology platform makes sure important insights never get lost in the shuffle—with a complete case management solution that allows your Customer service team to see and respond to survey, and operational alerts in seconds.